Privacy Policy

G-Force Pressure Washer (“we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website geforcepressurewashing.com.au (the “Site”) and interact with our exterior cleaning services. This Privacy Policy details how we collect, hold, use, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (the “Privacy Act”).

G-Force Pressure Washer provides professional pressure washing and soft washing services to residential and commercial clients operating primarily in Melbourne, Victoria, with a focus on the western suburbs.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:   

• Information you provide directly:
  • Your full name
  • Your contact details (email address, phone number)
  • Your property address or suburb (necessary for quoting and service delivery)
  • Details regarding the services you require (via contact/quote forms or direct communication)
  • Photographs you voluntarily upload via our quote request form (depicting areas relevant to your service inquiry).
• Information collected automatically:
  • Your device’s IP address
  • Your browser type, version, and operating system
  • Date and time of your visit to our Site
  • The pages you accessed and time spent on pages
  • Referring website addresses
  • Website usage data collected through cookies and similar technologies (e.g., Google Analytics).  

We collect personal information through various means:

• Directly from you: When you fill out our online ‘Contact Us’ or ‘Get a Free Quote’ forms, upload photos, call us, send us an email, or otherwise communicate with us directly.
• Automatically: As you navigate and interact with our Site, using standard web technologies like cookies and server logs for analytics and site functionality.  

We collect, hold, use, and may disclose your personal information for the following primary purposes:

• To respond accurately to your enquiries and provide information about our services.
• To prepare and deliver detailed, obligation-free quotes for pressure washing, soft washing, and related services.
• To schedule, manage, and deliver the exterior cleaning services you request at your Melbourne property.
• To communicate effectively with you regarding quotes, scheduling, service delivery, and follow-up.
• To improve our Site’s performance, user experience, and service offerings by analysing usage data.
• For essential administrative tasks, record-keeping, and invoicing.
• To assess service requirements using photographs you provide via our quote form. (Note: We will always seek separate, explicit consent before using any photographs depicting your property for marketing, gallery, or promotional purposes).
• For direct marketing communications (e.g., service reminders, special offers), but only where you have provided explicit consent (opted-in) to receive them. You will always have the clear option to opt-out.
• To comply with our legal and regulatory obligations in Australia.

We respect your privacy and do not sell or rent your personal information. We may disclose your personal information only in the following circumstances:

• To our employees or trusted contractors directly involved in quoting or providing the requested services to you.
• To third-party service providers essential for our business operations, such as website hosting providers, IT support services, cloud storage providers, and analytics platforms (like Google Analytics). We ensure these parties handle data securely and only for necessary purposes.
• If required or authorised by Australian law, or in response to a legitimate legal request from regulatory bodies or law enforcement agencies.

Some of our third-party service providers (e.g., Google Analytics, cloud hosting) may have servers located outside Australia. By providing your information, you acknowledge that it may be transferred overseas. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs where feasible.

We take reasonable technical and administrative steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure data storage solutions and access controls. However, data transmission over the internet cannot be guaranteed as 100% secure.  

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law for record-keeping.  

Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request that we correct any information that you believe is inaccurate, out-of-date, incomplete, irrelevant, or misleading.   

Please contact us using the details below to make such a request. We will need to verify your identity and will respond within a reasonable timeframe.

Our Site uses cookies (small data files stored on your device) and similar technologies primarily for website analytics (understanding how visitors use the site) and functionality (e.g., remembering form inputs temporarily). This helps us improve user experience. You can manage or disable cookies through your web browser settings, but doing so may affect certain features of our Site.  

Photos you voluntarily upload via our ‘Get a Free Quote’ form are used solely for the purpose of understanding your project scope and providing you with an accurate quote. They are treated as confidential information. We will never use these photos for marketing or public display without obtaining your separate, explicit written permission beforehand.

Our Site may contain links to other websites not operated or controlled by us. This Privacy Policy does not cover the practices of those third-party sites. We encourage you to review their respective privacy policies.

Our services and Site are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Effective Date”. We encourage you to review this policy periodically. Continued use of our Site or services after changes constitutes acceptance.  

If you have any questions about this Privacy Policy, concerns about our handling of your personal information, or wish to make a privacy complaint, please contact us.

We will investigate your complaint and respond promptly. If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):  

Office of the Australian Information Commissioner (OAIC) GPO Box 5218, Sydney NSW 2001 Phone: 1300 363 992 Website: www.oaic.gov.au